Please tell us what you think - LTI Limo Service Boston

ABOUT LTI

LTI SERVICES

LTI CHAUFFEURS

	CONTACT LTI: Customer Satisfaction Survey

Your opinions and feedback are very important to us. Please help us in our efforts to serve you better in the future by completing our brief survey.

Please provide us with the following information.
Date/Time of Reservation :
Passenger's name:
Chauffeur's name:

1. Service Experience

Excellent

Good

Fair

Poor

Reservations

Airport Greeter(if applicable)

Chauffeur

Vehicle

Billing

Overall

Comments

2. Reservations

Excellent

Good

Fair

Poor

Friendliness

Knowledge

Speed

Comments

3. Chauffeur
Please supply us with some comments about your chauffeur. Was your chauffeur:

Excellent

Good

Fair

Poor

Was the chauffeur 15 minutes early for your pick up?

Was the chauffeur outside the vehicle, fully prepared and uniformed to greet you in a friendly, professional manner?

Was the chauffeur fully familiar with the route to your destination?

Did the chauffeur drive the vehicle in a safe manner?

How would you rate your overall experience with this chauffeur?

Comments

4. Vehicle

Excellent

Good

Fair

Poor

Interior Cleanliness

Exterior Appearance

Amenities (ex. Water, Newspaper)

Mechanical Condition

Comments

5. Billing

Excellent

Good

Fair

Poor

Accuracy

Presentation Format

Timeliness

Comments

6. Would you recommend LTI to someone else?

Yes

Is it ok if we contact you? If so, please provide us with your contact information.

First Name:

Last Name:

E-mail Address:

Telephone Number:

Thank you for completing our survey. If you wish to discuss your service experience with one of our representatives, please call Customer Care at 1-800-228-6894.