Just wanted to let you know Charissa was outstanding!! I’ve probably used LTI 100 times over the years and everyone has been great, pleasant and professional but she took it a step further. She was a wealth of fun facts for my visiting aunt and she is also the only one that has ever mentioned when being tipped that a gratuity is already included before accepting it (yes I have known this but I’m not sure everyone reads the fine print).

Also wanted to acknowledge the staff, always a pleasure making the reservations, not hassle and pleasant customer service.

Thank you again for pleasant trasnsportation