Below is a complaint that came in that has learning value for all of us .
It is an important skill to be aware or sensitive to when a client wants conversation and when they don’t.
Please be aware when maybe you have had to much coffee and are feeling chatty and when maybe the client just wants to quiet time to decompress.
It is tricky to strike the right balance between being up beat and friendly and being quiet and reserved.
My suggestion is try and read the clients demeanor to give them what they want.
Thanks for accepting the challenges of being a HI End Luxury service . !!!