I am writing to provide feedback on the limo ride provided by Michael, #134 on July 12, 2017.  I was dropped from my Cape Air flight that afternoon because there was too much weight for the flight.  Needless to say, I was distraught and angry.  Michael was extremely calm and reassuring.  He drove me for six hours to my house in a rural part of ME.  At all times, he was courteous and helpful and extremely skilled in his navigation and driving skills.  He is a steady driver who maintains just below speed limit speeds and does not weave in and out of traffic.  In addition, he is a very nice person who let me take the lead about how much I wanted to talk and was professional at all times.  I cannot say enough good things about him and think you are lucky to have him as an employee.

Sandra