I am writing to provide feedback on the limo ride provided by Michael, #134 on July 12, 2017. I was dropped from my Cape Air flight that afternoon because there was too much weight for the flight. Needless to say, I was distraught and angry. Michael was extremely calm and reassuring. He drove me for six hours to my house in a rural part of ME. At all times, he was courteous and helpful and extremely skilled in his navigation and driving skills. He is a steady driver who maintains just below speed limit speeds and does not weave in and out of traffic. In addition, he is a very nice person who let me take the lead about how much I wanted to talk and was professional at all times. I cannot say enough good things about him and think you are lucky to have him as an employee.