Also, the EA for Mr. Ellertson, sent this over this morning:

Just FYI also, I had to call them first thing on Thursday morning because Jaime was worried and wanted to make sure he knew exactly where to meet the driver.  They were awesome!  Very helpful, knew who I was calling about immediately as she had just spoken to the driver and she called the driver back to triple confirm pickup location.  I’d go with them again just from that interaction alone.
Thought I would share with your team. Thank you!!